Privacy Policy AND Terms & Conditions

Who we are

Our website address is: https://penplanet.in.

TERMS & CONDITIONS

Welcome to our online store! The webstore is operated by SHIV ENTERPRISES and it provides their services to you, subject to the following conditions. If you visit or shop within this web Store, you accept these conditions. Please read them carefully.

We reserve the right to change these terms at any time, without any prior intimation. Such changes will be effective when posted on the webstore and may, at the sole discretion of the webstore be notified to the users from time to time.

The webstore reserves the right to terminate any membership and / or refuse to provide access to the webstore if it is brought to the webstore’s notice or if it is discovered that the person accessing / using the Website is unauthorised to do so or is under the age of 18 years.

By accepting the terms or using or transacting on the webstore, the User irrevocably declares and undertakes that he / she is of legal age i.e. 18 years or older and capable of entering into a binding contract and such usage shall be deemed to form a contract between the webstore and such User to the extent permissible under applicable laws.

INDEMNITY: The User hereby indemnifies, defends and holds harmless, the entity owning and operating the webstore.

 


What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements

RETURNS AND REFUNDS

Return & Refund Policy

Thank you for shopping at PEN PLANET. If you wish to return the product, below are the conditions that shall be applied for the eligibility to return the product.
a) The product needs to be shipped back to us within 3 Days of received date with the Invoice.
b) To be eligible for return the product must be unused and in the same condition as received it. The product must be in the original Packaging.

The Returned item needs to have the receipt or proof of purchase.
c) Once the product received, our team will inspect, if the product is in original condition the refund will be initiated.
d) The refund will be reflected in your account within 5-7 working days.
e) The customer will be responsible for the shipping cost of returning the product. The shipping cost is not refundable.
f) The items that have been personalized and customized are not eligible for a refund.

Important: It is the sender’s responsibility to ensure we receive the Product back. Therefore we recommend you to send the Product recorded delivery with the tracking number. If the Parcel goes missing/Undelivered we will be unable to exchange or refund your order.

Cancellation Policy

1) If you wish to cancel your order, then make sure that the product has not despatched yet. 
a) Before despatch, the refund will be immediately made, it will reflect in your 
account within 5-7 working days.
b) After despatch, the customer must follow the steps of Return instead of 
cancellation.
2) PEN PLANET holds the right to cancellation of the order under certain circumstances like Pin Code unavailability, Out of Stock, product damaged or mechanical problem while QC before packing, etc.
3) Please note that any personalized and customized products will not be eligible for cancellation.

Exchange Policy

In the case you wish to apply for EXCHANGE, below are the conditions that shall be applied for the eligibility of exchange of the product.
· The product needs to be shipped back to us within 3 Days of received date with the Invoice, Tags, Cards in place, as it was when delivered to the customer.
· The shipping cost to be bared by Customer Only.
· We shall examine and quality checks the product and decide if the product is in its original condition with its original packing.
· The exchange shall be done for the value higher or equal to the value of the product. In the case of the higher value of the new product, the excess difference needs to be paid in advance.
· Exchange policy is not eligible for CUSTOMISED and PERSONALISED products.
· In case a customer does not raise an exchange claim as per the terms mentioned, the user shall be ineligible for Exchange

Shipping Policy

Dear Valued Customer,
· The Shipping will we free for all our Products/Order on our web-store.

Once the order is received by the Customer, if customer wish to return the product then, he/she has followed the Return Policy and all the return courier charges will be borne by the Customer only.

· For International shipping: standard courier rates as per the transporter is applied.
· You can track the shipping status of your order on our web store by logging into your account. Click here to login.
· After despatch, the customer has to follow the steps of Return instead of cancellation.
· You will receive your order within 3-5 working days of the date of Order placement.
· Once shipped, the products should reach you anywhere between 2-7 business days. If you do not receive your package within the time indicated by the transporter, for whatever reason, please do call or email us and we will do our best to see that you receive your product at the earliest.

Please note that all orders will be shipped to the shipping address mentioned in your order with an invoice mentioning the price, as per the Indian Tax regulations.

Service Policy

In support to service,
· If any kind of defect is discovered on the product that you purchased from PEN PLANET, we will make it replaced or repaired by the Principal Company of the Concern product (All expenses will be borne by the Customer only) within its warranty Period.
· If your product is damaged due to mishandling or if you find a problem after the warranty has expired – PEN PLANET will do the absolute best to repair the problem for the Customer. Any estimation related to service will be notified to the Customer in advance.
· In Subject to the Servicing time, PEN PLANET will try to resolve it, as earliest as possible but there is no Fix time frame to return the Product, it’s totally depends upon the time taken by the Principal Company and Customs.
· For products that are discontinued or are Vintage models. It may take 3 – 6 months for servicing because the parts/mechanism may be available only with the manufacturer. The costs for repair if any courier charges and re-import charges are to be borne by the Customer.PE

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